SHIPPING POLICY

Dear Valued Customer, At luminate extracts website , we understand the importance of prompt and reliable shipping services when it comes to delivering your orders. We are committed to providing you with a seamless shopping experience, and to that end, we have recently updated our shipping policy to better serve you.

Our Shipping Policy

Shipping Methods:

We offer various shipping methods to cater to your specific needs. The available shipping options will be displayed during the checkout process.
The estimated delivery time and cost will vary based on your location and the selected shipping method.

Order Processing Time:

Once your order is successfully placed and payment is confirmed, our team will begin processing it. Order processing typically takes 7 business days.
Please note that this does not include weekends or public holidays.

Shipping Time:

Shipping Time: The shipping time refers to the duration it takes for your order to be delivered after it has been processed and handed over to the shipping carrier.
Shipping times may vary depending on factors such as your location, shipping method chosen, and any unforeseen circumstances that may impact delivery.

Tracking Information:

To keep you informed about the progress of your order, we provide tracking information for all shipped orders.
Once your order is dispatched, you will receive an email with tracking details. You can use this information to track the status of your shipment online.

Shipping Delays:

While we make every effort to ensure timely delivery, please understand that occasional shipping delays may occur due to factors beyond our control, such as weather conditions, customs procedures, or carrier disruptions.
If you experience any significant delays with your shipment, please contact our customer support team, and we will investigate the matter promptly.

International Shipping:

We offer international shipping to selected countries. However, please note that additional customs duties, taxes, or fees may apply depending on your country’s regulations.
It is your responsibility to be aware of and cover any customs charges or import duties associated with your order.

Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete.
We cannot be held responsible for delays or non-delivery caused by incorrect or insufficient address details.

Contacting Customer Support:

Our dedicated customer support team is here to assist you with any shipping-related inquiries or concerns.
For any questions regarding shipping or to report any issues with your order, please reach out to us via sales@luminateextracts.com, +1 ‪(720) 593 9795‬ or Live Chat

We appreciate your understanding of our shipping policy and strive to provide you with a smooth and reliable shipping experience. Should you have any further questions or require additional information, please do not hesitate to contact us. Our team is here to assist you.

Thank you for choosing luminateextracts website. We value your continued support.

SHIPPING AREAS:

REFUNDS & RESHIPPING POLICY:

All parcels that arrive their respective final destinations in poor condition that is, your parcel is tempered with by the courier workers ensure to reach out to us immediately via our contact form with your order number as message topic we will reimburse this loss by reshipping the missing amount immediately.

Also, ensure to contact us if your parcel is missing or stolen that is, you were provided with your delivery tracking information but did not receive your parcel due to USPS, FedEx, EMS or Courier workers theft, we will immediately refund you the exact amount you paid for your order or reship the order with another courier service upon your request.